CANCELLATION POLICY

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if further information is required to accept your order.

If your order is cancelled after your credit/debit card has been charged, the said amount will be refunded to your card account.

We will seek authorization on your card for the aggregate amount of the order placed by you; however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfil, and any associated shipping charges/taxes and levies etc.

Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If, however, the charge is made to your card/bank account in error, we will refund it as soon as we are aware of it or it has been brought to our attention, whichever is sooner.

Apex reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

CANCELLATION AND CHANGES BY CUSTOMER

If you wish to cancel or modify your order, please send an email to support@theapexclub.in. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, if it is the incorrect product or found to be damaged, please contact us within 24hours of receipt. The customer agrees not to dispute the decision made by Apex and accepts its decision regarding the cancellation.

REFUND POLICY

Replacement will be given on products that are damaged during transit and no refund of the original amount will be issued. 
Complaints, if any, should be raised within 48hrs of receiving the product. Complaints must be made via email to support@theapexclub.in along with supporting photos/videos, including damaged outer packaging for reference. If you receive any incomplete or damaged products, we kindly request that you provide a proper unboxing video as part of your complaint. This will help us expedite the resolution process. Please note that complaints without a proper unboxing video will not be accepted.

NOTE - EXCHANGE & RETURN are not available for Domestic/International orders